FAQ

Electric Water Heater/Warmers

The power cord becomes extraordinary hot when it use.
* Do you plug into 120 volts outlet?

*Do you extension cord?
Check available ampere on the extension cord.

* Do you find any damage on the cord?
Damage: stop using the power cord immediately. Contact costumer service for new power cord. It is sold separately.

* Is there any dust on the plug?
-->Remove the dust.

* Do you use supplied power cord?
Other power cord may not compatible with our product.
There is a risk of fire or electric shock. Please stop using it immediately and contact customer service.

* Are you putting multiple loads on one electrical outlet?

There is a risk of fire or electric shock. Please stop using it and contact customer service.
The power is on and off, when I touch the power cord.
* Do you find any pins or particles on the plug?
Remove any pins or particles.
The temperature reaches extraordinary high or the pot smells like it is burned.
* Did you make the Outer body wet?
It may cause a fire or an electric shock. Please stop using it and contact customer service.
Water leaks from the body.
* Did you wash /immerse the whole body of the pot?
It may cause a fire or an electric shock. Please stop using it and contact customer service.
Particles are floating in the water heater.
There is red rust-like sopt appear on the inner vessel
The particle is not come from non-stick coating and red spot is not rusting. That is various mineral deposit (Calcium, Magnesium, Iron and Capper) build up in the inner vessel. Also known as Limesacles.

That is not a problem for hygiene; however, we recommend cleaning it with our company's cleaning product; “Citric Acid”.

When the water is boiled, it leaves behind minerals which slowly build up on the wall of your water heater

If this build up is not removed by citric acid, it will eventually clog up the pumping unit and causes it to stop dispensing water.

Here is how to clean the water heater with citric acid.
1. Add one package (30g) of citric acid in the inner pot. (You may substitute with white vinegar 16 oz/2cup/480ml )
2. Add water up to the maximum water level, and close the lid.
3. Bring the water to a boil and leave it with highest temperature set (208°F) for at least 8 hours. Do not unplug during cleaning process.
4. Dispense the water out completely. (Use dispense key or air pump)
5. If the unit is not clean completely, repeat this process one more time.
Warning: Be caution with hot water.

You may substitute with 1 part of white vinegar 3 parts of water.
The hot water boil over from the lid.
* Did you add hot water?
Add room temperature water or cold water.

* Did you add more than maximum water level line?
The water level must be below the maximum water level

* The gasket is damaged or color changed.
We recommended replacing the gasket every year.
2 Lamp flashes alternately
* Do you boiled water below refill mark?
Unplug the power cord and add water and then plug it again.
Water does not boil (the lamp doesn’t light on).
* Did you add hot water? (Hotter than 176 Fahrenheit)
Use bottle /tap water that are not hot.

* Does it keep warm?
Contact Customer service.
Water does not dispense.
* Did you unlock?
Press the Unlock key once. And then Press Dispense

* Is it minutes after boiling?
Right after boiling water, hot water may not dispense properly ; open the lid and release the pressure. Be caution with hot steam

* Does power cord plugged into the outlet ?
Connect the power cord to the outlet.

* The lid rubber gasket is deteriorated.
Replacing with new gasket. Contact costomer service for new part.

* Have you remove mineral deposit?
Common problem among water heaters is mineral deposits. When the water is boiled, it leaves behind minerals which slowly build up on the wall of your water heater. If this build up is not removed (by white vinegar or citric acid), it will eventually clog up the pumping unit and causes it to stop dispensing water.
Please contact customer service for Citric Acid cleaning powder. You can also substitute it with 1 part of white vinegar 3 parts of water. (Vinegar 1: Water 3)

1) Add cleaning powder/ white vinegar
2) Add water to full line
3) Plug power cord into wall socket.
4) Set temperature at 208°F
5) Keep warm for 10-12 hours. Do not remove power cord.
6) Press [Dispense] or [Push] button to remove all vinegar water.
7) Add new clean water to full line.
8) keep warm about 1 hour
9) Remove all the water using dispense button
10) repeat this process every 30 days for hard water area.
Water scale developed cloud/mist
Dump the water out and leave the pot alone without electricity until water come down itself. Keep main body upright.

It may cause a fire or an electric shock. Please stop using it and contact customer service.
Hot water smells bad.
The beginning of usage, you may smell resin finished parts. The odor will diminish gradually.
When it boil, it makes a humming sound
It’s just the sound of bursting bubbles in boiling water. So it’s not really a problem. However, when the inner vessel in not clean, it tends to make louder noise.
Clean the inner vessel.
The outer body becomes hot.
This is not malfunction.
Criterion; Lid 122°F, Body 104°F Bottom 95°F

The Temperature above may vary depending on temperature set and room temperature
Keep boiling
* Do you live in high altitude region?
Unfortunately, water heater is not design to use in high altitude region. Please contact store.
Other problems.
Please contact customer service.

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