Electric Water Heater/Warmers

FAQ

The power cord becomes extraordinary hot when it use.: * Do you use other than 120 volts?

* Are you using a single outlet and more than 15 Amps?

* Do you find any damage on the cord?

* Is there any dust on the plug?

* Is the plug securely fastened in the outlet?

* Do you find any pins or particles on the plug?

* Do you use a power cord other than the one supplied with water heater?

* When you pull out the plug, do you always pull the plug itself instead of the
cord?

* Are you putting multiple loads on one electrical outlet?

There is a risk of fire or electric shock. Please stop using it and contact customer service.

The power is on and off, when I touch the power cord.: * Do you find any pins or particles on the plug?
Remove any pins or particles.

The temperature reaches extraordinary high or the pot smells like it is burned.: * Did you make the whole body wet?
It may cause a fire or an electric shock. Please stop using it and contact customer service.

Water leaks from the body.: * Did you wash /immerse the whole body of the pot?
It may cause a fire or an electric shock. Please stop using it and contact customer service.

Particles are floating in the water heater. There is red rust-like sopt appear on the inner vessel: The particle is not come from non-stick coating and red spot is not rusting. That is various mineral deposit (Calcium, Magnesium, Iron and Capper) build up in the inner vessel. Also known as Limesacles.

That is not a problem for hygiene; however, we recommend cleaning it with our company product; “Citric Acid”.

When the water is boiled, it leaves behind minerals which slowly build up on the wall of your water heater

If this build up is not removed by citric acid, it will eventually clog up the pumping unit and causes it to stop dispensing water.

Here is how to clean the water heater with citric acid.
1. Add one package (30g) of citric acid in the inner pot
2. Add water up to the maximum water level, and close the lid.
3. Bring the water to a boil and leave it with highest temperature set (208) for at least 8 hours.
4. Dispense the water out completely. (Use dispense key)
5. If the unit is not clean completely, repeat this process one more time.
Warning: Be caution with hot water.

The hot water boil over from the lid.: * Did you add hot water?
Use bottle /tap water that are not hot.

* Did you add more than maximum water level line?
The water level must be below the maximum water level

* The gasket is damaged or color changed.
We recommended replacing the gasket every year.

2 Lamp flashes alternately: * Do you boiled water below refill mark?
Unplug the power cord and add water and then plug it again.

Water does not boil (the lamp doesn’t light on).: * Did you add hot water? (Hotter than 176 Fahrenheit)
Use bottle /tap water that are not hot.

* Does it keep warm?
Contact Customer service.

Water does not dispense.: * Did you unlock?
Press the Unlock key once. And then Press Dispense

* Is it minutes after boiling?
Right after boiling water, hot water may not dispense properly ; open the lid and release the pressure. Be caution with hot steam

* Does power cord plugged into the outlet ?
Connect the power cord to the outlet.

* The lid rubber gasket is deteriorated.
Replacing with new gasket. Contact costomer service for new part.

Water scale developed cloud/mist: Dump the water out and leave the pot alone without electricity until water come down itself. Keep main body upright.

It may cause a fire or an electric shock. Please stop using it and contact customer service.

Hot water smells bad.: The beginning of usage, you may smell resin finished parts. The odor will diminish graually.

You may smell chlorine when you boil water. Use chlorine for disinfecting .

When it boil, it makes a humming sound: It’s just the sound of bursting bubbles in boiling water. So it’s not really a problem. However, when the inner vessel in not clean, it tends to make louder noise.
Clean the inner vessel.

The outer body becomes hot.: This is not malfunction.
Criterion; Lid 122℉, Body 104℉, Bottom 95℉.

The Temperature above may vary depending on temperature set and room temperature

Keep boiling: * Are you in high altitude regin?
Unfortunately, water heater is not design to use in high altitude regin. Please contact store.