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FAQ
Mugs & Tumblers
- Hot water leaks.
- The contents get cool too easy.
- The stopper is too tight and difficult to open.
- Can’t push the open button.
- Inside the main body (the inner pot) has changed color
- There is damage on the rubber packing parts or resin finished parts.
- Keeping warm or cool doesn’t work.
- A bad smell comes out of the inner pot or the middle stopper.
- Other miscellaneous abnormalities or problems.
- Hot water leaks.
- * Did you put hot water or water more than the full measurement line or more than per instructions.
--> Reduce the contents.
* Is there anything inside the middle stopper?
* Did you put in too much contents?
--> Reduce the contents.
* Did you put in the rubber packing parts correctly?
--> Follow the instructions and reset the rubber packing parts.
* Did you set the middle stopper correctly?
--> Please reset.
* Did you set the holder and the holder-keeper correctly?
--> Please reset.
* Have you ever boiled the middle stopper, or used a dishwasher or dryer on the middle stopper?
--> It may deform the middle stopper; if so, you need to exchange the parts. Make inquiries.
* Are there middle stopper or rubber packing parts or such articles of consumption?
--> The rubber packing parts and resin finished parts which touch hot water or steam are articles of consumption. So that when you are using it, they may get damaged. Also changing some inner parts is not easy for the customer. Please make inquiries. Rubber packing parts and resin finished parts have passed food sanitation laws, so feel relieved and at ease.
* Have you dropped it or given it a hard shock?
--> Checking is necessary so please make inquiries.
- The contents get cool too easy.
- * Have you done a whole wash on it (except for the stainless bottle and lunch jar, or such which you can wash the whole body)?
--> Checking is necessary so please make inquiries.
- The stopper is too tight and difficult to open.
- * Did you put in too much contents?
--> Reduce the contents.
- Can’t push the open button.
- * Did you put in dry ice or carbonated drinks?
- Inside the main body (the inner pot) has changed color
- * Are there any “red spots like rust” or “rough things” adhered?
notice : The inner pot is stainless; however, water quality and impurities, including stains like rust or calcium, may adhere.
--> Dilute citric acid with warm water and put it in the pot, then leave it 2 to 3 hours. Then wash it off with a soft brush and rinse well with water.
- There is damage on the rubber packing parts or resin finished parts.
- * The rubber packing parts and resin finished parts which touch hot water or steam are articles of consumption. So when you are using them, they may get damaged.
--> Changing some inner parts is not easy for the customer. Please make inquiries. Rubber packing parts and resin finished parts have passed food sanitation laws, so feel relieved and at ease.
- Keeping warm or cool doesn’t work.
- * Did you put in hot or cold contents?
notice : Like in a cold temperature area, you may not get enough keeping warm (or cool) effect.
* Also did you put in an adequate amount of contents?
- A bad smell comes out of the inner pot or the middle stopper.
- * Can you find any stains?
* Did you leave contents inside for too long?
- Other miscellaneous abnormalities or problems.
- * Repair or checking might be necessary so please stop using and make inquiries.