Countries
- Home
- Customer Support
- FAQ
- Thermal Carafes
FAQ
Thermal Carafes
- Hot water doesn’t come out or it’s not easy to get out.
- Hot water cools off too quickly.
- Inside the pot I can see shiny things.
- There are damaged rubber packing parts or resin finished parts.
- Other miscellaneous abnormalities or problems.
- Hot water doesn’t come out or it’s not easy to get out.
- * Has a rubber packing part on the lid been damaged or loosened?
* Did you set up the middle stopper correctly, with the air pump?
- Hot water cools off too quickly.
- * Have you dropped the pot?
* The inner pot is made of glass. If the glass is broken, the power to keep warm is lost.
--> Repair (exchanging the inner pot) is necessary so please make inquiries.
- Inside the pot I can see shiny things.
- * It’s called “Flakes.” Minerals in the water combine and make a thin film at the surface of the inner pot, then it breaks loose and floats in the water. These flakes are harmless to the health. If it occurs, dilute 10% citric acid with warm water and put in the pot, then leave it there from 30 minutes to 1 hour. Then wash it out with a soft brush inside the pot.
notice : It is effective if you wash the inner pot sometimes in the same manner as above, even when the flakes haven’t yet appeared.
- There are damaged rubber packing parts or resin finished parts.
- * The rubber packing parts and resin finished parts are articles of consumption. So when you are using them, they may get damaged.
--> Changing some inner parts is not easy for the customer. Please make inquiries. Rubber packing parts and resin finished parts have passed food sanitation laws, so feel relieved and at ease.
- Other miscellaneous abnormalities or problems.
- * Repair or checking might be necessary, so please stop using and make inquiries.